I have a story to tell about the best customer service I have ever received. I had to share it because I was completely blown away.
My team had our Christmas breakfast at Duck & Waffle in the Heron Tower. Can I just say that the view is incredible, and so is that scary glass lift that takes you to the 40th floor in seconds. Thank God I came by myself so that I could hyperventilate in shame without anyone judging me. I had to hold my breath on the trip down though, so that I wouldn’t humiliate myself in front of my team (oh dear). Yes, you’ve gathered that I don’t like heights.
Anyway, when I found out that the majority of the menu either consisted of waffles, which are dairy, or eggs, which I also can’t eat, or both, I became quite dejected at the fact that I probably wouldn’t enjoy myself.
When the waiter came around, I asked for the house breakfast without eggs and without the cheddar and buttermilk scone. He asked me if I had allergies and I said yes – dairy and egg. He then offered to have a dairy-free waffle made for me. The eggs, he claimed, were processed, so they shouldn’t affect me. I decided to take him up on his offer and take a chance on the Duck & Waffle. For breakfast? Yes! I wasn’t paying after all.
Let me tell you, although the picture above looks plain, that was the best duck and waffle I’ve ever had! The waffle was so soft and fluffy. I didn’t react to it at all, and the duck was cooked so well. It wasn’t tough as I’d imagined it would be, but crispy on the outside and tender on the inside. And the maple syrup wasn’t too sweet, so it was a delicious extra to an already perfect meal. I enjoyed my food so much!
I will definitely be going there again, if only to have the exact same thing that I had that day. This time, Julious will be coming with me so I can hold onto him for dear life in the elevator.
Have a good day all. I hope you were entertained by my story. It’s true you know 😉